Privacy Policy
1. Introduction
WinSpirit Casino ("we", "our", "us") is committed to protecting the privacy and personal information of our users. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website at au-winspirit-pokies.com and related services.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, date of birth, email address, phone number, residential address
- Account Information: Username, password (encrypted), account preferences
- Financial Information: Payment method details, deposit and withdrawal history, transaction records
- Technical Information: IP address, browser type, device information, operating system, access times
- Usage Information: Pages visited, games played, session duration, betting patterns
3. How We Use Your Information
We use your information for the following purposes:
- To create and manage your player account
- To process deposits, withdrawals, and other financial transactions
- To verify your identity and comply with anti-money laundering regulations
- To provide customer support and respond to your enquiries
- To send promotional communications (where you have opted in)
- To detect and prevent fraud, abuse, and unauthorised access
- To improve our services, website functionality, and user experience
- To comply with legal and regulatory obligations
4. Data Sharing & Third Parties
We may share your information with:
- Payment Providers: To process financial transactions
- Verification Services: To perform identity and age verification
- Regulatory Authorities: Where required by law or licence conditions
- Software Providers: Game providers may receive anonymised usage data
- Analytics Partners: Anonymised data for website improvement
We do not sell your personal information to third parties for marketing purposes.
5. Cookies
WinSpirit uses cookies and similar technologies to remember your login preferences, analyse website traffic and usage patterns, deliver personalised content and promotions, and ensure website security. You can manage your cookie preferences through your browser settings. Disabling cookies may limit certain website features.
6. Data Security
We implement industry-standard security measures to protect your data:
- 256-bit SSL encryption for all data transmission
- Secure servers with restricted access
- Regular security audits and monitoring
- Employee access controls and confidentiality agreements
While we take all reasonable precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Access your personal data held by us
- Correct any inaccurate or incomplete information
- Delete your account and associated personal data (subject to regulatory retention requirements)
- Opt Out of marketing communications at any time
- Request a copy of your data in a portable format
To exercise any of these rights, please contact our support team.
8. Data Retention
We retain your personal data for as long as your account is active and for a period thereafter as required by applicable laws and regulations. Financial transaction records are retained for a minimum period as mandated by anti-money laundering regulations.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated to you via email or on-site notification. The effective date at the bottom of this page indicates when the policy was last revised.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
- Email: support@au-winspirit-pokies.com
- Live Chat: Available 24/7 on our website
Last updated: May 2026