Responsible Gambling
Our Commitment
WinSpirit Casino is committed to providing a safe and enjoyable gaming environment. We believe that gambling should always be a form of entertainment, never a source of financial stress. We encourage all players to gamble responsibly and to use the tools and resources we provide to stay in control.
Signs of Problem Gambling
If you recognise any of the following behaviours in yourself or someone you know, it may be time to seek help:
- Spending more money or time on gambling than you can afford
- Chasing losses by continuing to gamble in an attempt to recover money
- Neglecting work, family, or other responsibilities due to gambling
- Borrowing money or selling possessions to fund gambling
- Feeling anxious, irritable, or restless when not gambling
- Lying to family or friends about gambling habits
Tools Available at WinSpirit
Deposit Limits
Set daily, weekly, or monthly deposit limits on your account to manage your spending. Once a limit is set, it cannot be increased immediately — a cooling-off period applies.
Session Limits
Set reminders to notify you after a specified period of play. These reminders help you keep track of time spent gaming.
Self-Exclusion
If you need a break, you can self-exclude from WinSpirit for a set period (from 24 hours up to permanent exclusion). During self-exclusion, you will not be able to access your account or place any wagers.
Cool-Off Period
Request a temporary cooling-off period during which your account will be restricted. This gives you time to step back and reassess your gambling habits.
Helpful Resources
If you or someone you know needs support, the following organisations provide free, confidential assistance:
- Gambling Help Online — gamblinghelponline.org.au — 1800 858 858
- Lifeline Australia — lifeline.org.au — 13 11 14
- Beyond Blue — beyondblue.org.au — 1300 22 4636
- Gamblers Anonymous Australia — gaaustralia.org.au
Age Restriction
WinSpirit enforces a strict 18+ policy. We do not allow minors to register, deposit, or play on our platform. We may request proof of age at any time and will close any account found to belong to an underage individual.
We also encourage parents and guardians to use parental control software to prevent minors from accessing gambling websites.
Contact Us
If you need assistance with responsible gambling tools or wish to discuss your gaming habits, our support team is here to help:
- Live Chat — Available 24/7
- Email — support@au-winspirit-pokies.com
Your wellbeing is our priority. Please play responsibly.